1. Introduction

Welcome to GroceryHub — a multivendor grocery marketplace platform. By accessing or using our website (https://grocery.bitesbee.de), you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.

2. Eligibility

To use our platform, you must be at least 18 years old and capable of entering into a binding agreement. By registering, you represent that all information provided is accurate and complete.

3. Account Registration

You may need to create an account to place orders or become a vendor. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Orders and Payments

When you place an order, you agree to provide accurate payment and delivery information. All orders are subject to availability and acceptance by vendors. Payments are processed securely through authorized gateways such as PayPal, Credit/Debit Cards, or Digital Wallets.

5. Delivery Policy

Delivery times may vary depending on vendor location, order size, and traffic conditions. GroceryHub is not responsible for delays caused by vendors, third-party couriers, or unforeseen circumstances.

6. Vendor Responsibilities

Vendors on our platform must ensure the accuracy of product listings, pricing, and availability. GroceryHub reserves the right to suspend or remove any vendor for policy violations or fraudulent activity.

7. Refunds and Cancellations

Refunds and cancellations are handled in accordance with our Refund Policy (if applicable). Orders can be cancelled within a limited time frame, depending on vendor policy and order status.

8. Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Misuse the content or intellectual property of GroceryHub or its vendors.
• Post or transmit malicious code, spam, or offensive material.

9. Intellectual Property

All logos, trademarks, images, and content displayed on the website are the property of GroceryHub or respective vendors. Unauthorized use or reproduction is strictly prohibited.

10. Limitation of Liability

GroceryHub and its affiliates shall not be liable for any direct, indirect, or consequential losses resulting from your use of the website, including service interruptions or third-party actions.

11. Termination

We reserve the right to suspend or terminate your access to the platform without notice for violations of these Terms or any unlawful activities.

12. Changes to Terms

GroceryHub may modify these Terms & Conditions at any time. Updated terms will be posted on this page with a new “Last Updated” date. Continued use of our platform constitutes acceptance of the revised terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Punjab, India.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact our support team:

• Email: support@groceryhub.com
• Phone: +91 98765 43210
• Address: Bestech Business Tower, Mohali, Punjab, India

Last Updated: March 26, 2026